Return Policy

Duration: Our return policy allows you to initiate a return request within 14 days of receiving your order. Please ensure all return requests are made within this timeframe to facilitate smooth processing.

Late Returns: Returns shipped back after the 14-day period will not be accepted. In such cases, you, as the customer, are responsible for covering the return shipping costs to the designated address.

Defective or Wrong Items: If you receive defective or incorrectly shipped items, please use our Returns portal located under the "Orders" section of your customer account dashboard. We will provide a return label for you to ship the defective/wrong item back to us.

Customer Dissatisfaction Returns: Returns due to customer dissatisfaction should be shipped back at the customer's expense and with a valid tracking number. Please use reliable carriers such as UPS, DHL, or FedEx. Returns shipped via local postal services cannot be accepted due to extended delivery times.

Customs Charges: For returns with customs charges, the buyer is responsible for covering these costs. Please note that customs charges must be paid in advance before we can proceed with the refund of the returned item/s. To expedite the refund process, please select the option for the sender to pay all customs duties.

Return Conditions: All returned items must be in perfect original condition, including any attached tags, boxes, or dust bags, along with the original packaging. We reserve the right to refuse returns if the products have been worn, washed, or show any signs of use.

Declined Returns: If a return is declined, the order will be shipped back to the buyer, and any additional shipping charges will be borne by them.

Refund Process: Approved refunds will be processed within 5 business days via bank transfer or PayPal, depending on the original payment method used.

Contact Us: For further inquiries or assistance, please feel free to contact us at any time at info@vilese.com.

No Free Trials: We do not offer free trials for any of our products. By accepting our terms and conditions, you waive your right of withdrawal.

Refunds for Canceled Orders: If an order is placed, paid for, and then canceled before shipment, a refund will be provided minus any transaction fees.